We currently are not accepting primary care patients for ROUTINE CARE. Book An Appointment if your child is sick.

Kidcrew Medical - Lactation

Lactation and Breast Feeding Resources

The Lactation Crew at Kidcrew will support you and your vision of feeding success.

Kidcrew Medical - Physiotherapy

Physiotherapy Resources

Babies begin their gross motor development by learning to lift their heads on their tummy.

Kidcrew Medical - Occupational Therapy

Occupational Therapy Resources

Occupational therapy promotes independence in everyday life.

Kidcrew Medical - Therapy

Therapy Resources

Our therapy team is dedicated to helping your family with improving your child’s mental health.

VIEW ALL OUR RESOURCES

Team Kidcrew FAQs

Frequently Asked Questions

Welcome to Kidcrew’s blog, where our team of pediatric health experts share their knowledge and insights on the health and well-being of children and families. From nutrition and lifestyle tips to parenting advice, our blog is your trusted go-to source for all things related to kids’ health and wellness.

SUB-SPECIALTY and ALLIED HEALTH FAQs
Lactation Support  |  ChiropodyChiropracticNaturopathyOccupational TherapyParentingPhysiotherapyTherapy

Kidcrew General Inquiries

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My pediatrician is unavailable, are you accepting new patients?

We are not accepting primary care patients at this time.

We are accepting In-Person sick visits, 7 days a week, with one of our Pediatricians on call.

Don’t hesitate to contact a healthcare provider for any health issue. We are available – usually with same-day visits – and please understand delaying health care could make the problem worse or lead to further complications.

Click to Book an Appointment.

Can I speak with a pediatrician online?

After December 1, 2022, The Ministry of Health only supports virtual care provided by a patient’s primary care provider. Patients must be physically examined every two years by their primary care provider for virtual care to be accessible.

Only a physician who has examined a patient in person in the last 24 months can provide virtual care to that patient.

Please use our online portal as an existing primary care patient for convenient and fast booking.
https://kidcrew.com/booking/

If you see your child’s primary care physician listed in the online booking area, you are welcome to book a virtual appointment with your doctor using that link. If you do not see your doctor’s name or there are no appointments listed, please email us at medical@kidcrew.com.

Directions – TTC and Driving

Kidcrew has two locations:

Midtown

1440 Bathurst Street, Toronto, Ontario

TTC – Public Transit

Kidcrew is accessible from St. Clair West subway station, a 5 minutes walk from the office. Or take the streetcar on Bathurst Street, and walk south to Kidcrew. Or take the #7 Bathurst bus to St. Clair and we are a short walk from there.

Driving Directions Via Google Maps

Detailed Parking Map

North York

240 Duncan Mill Road, Toronto

Driving Directions via Google Maps

Detailed Parking Map

What are your business hours?

We accept patients by appointment only, including after-hours and virtual visits.

Regular Hours: Monday to Friday: 8:00 am to 5:30 pm.

After Hours and Virtual Care: Monday to Friday: 5:30 pm to 8:00 pm. Saturday & Sunday, 9:00 am to 3:00 pm

Click to Book an Appointment.

Can we schedule the same day?

We have Pediatricians available daily for In-Person visits. Book Online Here.

We prefer that in-person well-baby checks and vaccine visits be booked in advance. Please click here to book your in-person visit.

Do I need to see the doctor for a prescription?

In some cases, you do not need to come into the office for a prescription. Rather, you can book a virtual care visit.

A physician practicing virtual medicine can order medications, as well as order investigations such as blood work and imaging.

How do I get an appointment with the specialists?

A referral must be received by the office prior to scheduling any appointments. The referral can be from your family doctor or other physicians.

Please direct them to our Referral Form on our website.

What is the anticipated wait time to see a specialist?
We do try to accommodate specialist appointments as soon as possible, however, there may be a two to four-week wait to be seen by the specialist.
What is After Hours Crew?

Important: After Hours Crew is currently available at our Midtown location only. After hours at our North York location is coming soon.

After Hours Crew is our team of expert pediatricians who are available 7 days a week, with same-day visits!

Avoid those dreaded long lineups at walk-in clinics.

Your child’s health is our highest priority, so please don’t delay, and contact us if you have any concerns or health issues to address, however small.

We have a team of pediatricians to help and are not too busy to help you and your family.

Available to any child in Ontario, and covered by OHIP.

Available 7 days a week. To schedule an appointment, click here.

After Hours In-Person & Virtual Care:

  • Monday to Friday: 8:30 am to 8:00 pm
  • Saturday & Sunday 9:00 am to 3:00 pm.
What is your contact info (phone, fax, email)?

Phone: (416) 613-KIDS (5437)

Fax: (647) 689-2371

Email: medical@kidcrew.com

OR you may contact us via our Contact Page.

OR you may Book Online.

How long can I anticipate waiting to be seen by my doctor when I come for my appointment?
We aim to see all patients within a few minutes of their scheduled appointment times. However, emergencies do occur and there may be a short wait time. If you are late arriving for your appointment, the appointments that arrive on time will be seen first.

Your Questions About Virtual Care Visits with a Pediatrician

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My pediatrician is unavailable, are you accepting new patients?

We are not accepting primary care patients at this time.

We are accepting In-Person sick visits, 7 days a week, with one of our Pediatricians on call.

Don’t hesitate to contact a healthcare provider for any health issue. We are available – usually with same-day visits – and please understand delaying health care could make the problem worse or lead to further complications.

Click to Book an Appointment.

Can I speak with a pediatrician online?

After December 1, 2022, The Ministry of Health only supports virtual care provided by a patient’s primary care provider. Patients must be physically examined every two years by their primary care provider for virtual care to be accessible.

Only a physician who has examined a patient in person in the last 24 months can provide virtual care to that patient.

Please use our online portal as an existing primary care patient for convenient and fast booking.
https://kidcrew.com/booking/

If you see your child’s primary care physician listed in the online booking area, you are welcome to book a virtual appointment with your doctor using that link. If you do not see your doctor’s name or there are no appointments listed, please email us at medical@kidcrew.com.

Directions – TTC and Driving

Kidcrew has two locations:

Midtown

1440 Bathurst Street, Toronto, Ontario

TTC – Public Transit

Kidcrew is accessible from St. Clair West subway station, a 5 minutes walk from the office. Or take the streetcar on Bathurst Street, and walk south to Kidcrew. Or take the #7 Bathurst bus to St. Clair and we are a short walk from there.

Driving Directions Via Google Maps

Detailed Parking Map

North York

240 Duncan Mill Road, Toronto

Driving Directions via Google Maps

Detailed Parking Map

What are your business hours?

We accept patients by appointment only, including after-hours and virtual visits.

Regular Hours: Monday to Friday: 8:00 am to 5:30 pm.

After Hours and Virtual Care: Monday to Friday: 5:30 pm to 8:00 pm. Saturday & Sunday, 9:00 am to 3:00 pm

Click to Book an Appointment.

Can we schedule the same day?

We have Pediatricians available daily for In-Person visits. Book Online Here.

We prefer that in-person well-baby checks and vaccine visits be booked in advance. Please click here to book your in-person visit.

Do I need to see the doctor for a prescription?

In some cases, you do not need to come into the office for a prescription. Rather, you can book a virtual care visit.

A physician practicing virtual medicine can order medications, as well as order investigations such as blood work and imaging.

How do I get an appointment with the specialists?

A referral must be received by the office prior to scheduling any appointments. The referral can be from your family doctor or other physicians.

Please direct them to our Referral Form on our website.

What is the anticipated wait time to see a specialist?
We do try to accommodate specialist appointments as soon as possible, however, there may be a two to four-week wait to be seen by the specialist.
What is After Hours Crew?

After Hours Crew is our team of expert pediatricians who are available 7 days a week, with same-day visits!

Avoid those dreaded long lineups at walk-in clinics.

Your child’s health is our highest priority, so please don’t delay, and contact us if you have any concerns or health issues to address, however small.

We have a team of pediatricians to help and are not too busy to help you and your family.

Available to any child in Ontario, and covered by OHIP.

Available 7 days a week. To schedule an appointment, click here.

After Hours In-Person & Virtual Care:

  • Monday to Friday: 8:30 am to 8:00 pm
  • Saturday & Sunday 9:00 am to 3:00 pm.

Your Questions About COVID-19

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What is COVID-19?
COVID-19 is a novel (new) coronavirus, as it had not been previously identified or seen in humans. There are many types of coronaviruses such as those that cause the common cold. COVID-19 is different from other common coronaviruses that cause the common cold.
Why is it called COVID-19?
In COVID-19, the ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. This virus was discovered in 2019. Before being named COVID-19, I was called the “2019 novel coronavirus” and “2019-nCoV”.
How does COVID-19 spread?

COVID-19 most commonly spreads between people in close contact (within 2 meters or 6 feet from one another). It spreads via respiratory droplets such as when a person talks, breathes, sings, coughs or sneezes. These droplets cannot be seen with the naked eye. They are inhaled into the nose or mouth of another person, and this leads to infection. These droplets can remain suspended in the air and can be inhaled by others who are farther away than 6 feet, such as during a sporting event or concert.

Droplets can live on surfaces. When a person touches a surface containing microscopic COVID-19, and then touches their own mouth, eyes or nose, the person may get infected.

What does ‘community spread’ mean?

Community spread means people are getting infected with the virus within one region or area. Many people are unaware of who they got COVID-19 from, or where. COVID-19 spreads easily in the community if not prevented.

How do masks help?
Masks offer some protection to the wearer and help prevent the spread of the virus from an asymptomatic mask wearer to others.

COVID-19 can be spread from people who do not know they have COVID-19. That is why we must all wear masks in public and maintain social distancing.

Masks provide a layer of protection, preventing our droplets from going into the air and infecting others.

How do I ensure my mask is protective?
Masks worn by the public should be three layers of fabric, fit well to the face with no gaping, covering the nose and mouth and secured over the ear with loops or ties. Surgical masks and N-95 masks should be reserved for healthcare workers in high-risk situations.
Should I avoid seeking medical care during the COVID-19 pandemic?

No. It is important to continue to receive care during this time.

Please continue to take your regular prescribed medications and maintain your treatment plan as directed by your healthcare provider. Ensure you have a 2-week supply of necessary medication.

Attend health care visits as directed by your provider.

Call your healthcare provider if you have concerns about your health or wellbeing. Your healthcare provider may offer virtual consultation to avoid a trip to the hospital or office.

Do not delay getting emergency care for emergencies.

If you have a medical emergency, call 911. Emergency rooms, hospitals, and clinics have infection prevention plans to keep you safe should you need in-person care.

Can I get COVID from mail and groceries?

There is still a lot that is unknown about COVID-19 and how it spreads.

Coronaviruses are thought to be spread most often by respiratory droplets. Although the virus can survive for a short period on some surfaces, it is unlikely to be spread from domestic or international mail, products or packaging.

However, it may be possible that people can get COVID-19 by touching a surface or object that has the virus on it and then touching their mouth, nose, or eyes, but this is not thought to be the main way the virus spreads.

If you think that you or a family member might have COVID-19, you, or they, can complete a COVID-19 self-assessment:

COVID-19 SELF ASSESSMENT LINK

If you or a family member screens positive here, it is critical that you call 1-866-553-7205 to be screened and verify if you should attend an assessment center or self-isolate at home for 14 days.

For information about COVID-19 Assessment Centres:

COVID-19 ASSESSMENT CENTRES

For reliable, up-to-date information on the Covid-19 outbreak, read the information on our COVID-19 page, including our trusted sources for information.

1. The World Health Organizations Novel Coronavirus Information Page

2. The CDC Novel Coronavirus Information Page

3. Health Canada’s 2019 Novel Coronavirus infection Outbreak update page

Is it dangerous to wear my contact lenses?
There is no evidence that people who wear contact lenses are at increased risk of being infected with COVID-19.

Contact lens wearers should practice safe contact lens wear, as always, with diligent hand hygiene before touching lenses. Hydrogen peroxide bases for contact lens cleaning and storing should be effective at preventing COVID-19 infection.

A multi-purpose solution may not prevent COVID-19 infection.

Further data is needed.

Clean the surface under which you are handling your contact lenses before handling your contacts, should they drop.

What is the best way to clean my hands?

Washing your hands is the best way to clean your hands to protect you and your family from getting infections.

Wash every surface of your hands with soap and water for at least 20 seconds. Ensure you wash your hands after coughing, sneezing and using the washroom. Wash before eating and preparing food.

If soap and water is not available, use an alcohol-based hand sanitizer. Ensure it has at least 60% alcohol.

CDC Hand Washing Guidelines

Check out these CDC links:

What cleaning products kill COVID-19?

COVID-19 can spread from droplets that land on surfaces such as tables, light switches, countertops, handles, doorknobs, phones, keyboards, sinks, toilets and faucets. Clean and disinfect these surfaces regularly.

To clean dirty surfaces, clean using soap and water or detergent. To disinfect, use a CDC-recommended cleaner.

Hand washing

Here are CDC Handwashing links: Handwashing Guidelines and Hand Hygiene Recommendations.

Cleaning

Here is the CDC Guide to Disinfecting Your Home and includes lists of recommended cleaning products to use in the home.

What should I do if I or someone in my family gets COVID-19?

Stay at home unless you need medical care

  • Use a separate bathroom and bedroom than other family members, when possible.
  • If rooms or bathrooms are shared, disinfect often, being mindful not to touch potentially contaminated surfaces without gloves, and clean hands afterward.
  • Wash your hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer before eating or preparing food, after using the washroom, and after coughing or sneezing.
  • Wear a disposable facemask if you live with other people and keep your distance.
When should I seek medical attention?

If you or a loved one has any of the following, seek emergency medical care as soon as possible.

  • Difficulty breathing
  • Chest pain or pressure
  • Confusion
  • Inability to stay alert or awake
  • Lips turning blue
  • You are concerned about your health and safety or that of a loved one
Do children get COVID-19?

Children can and do get infected with COVID-19.

Most children who get COVID-19 have no symptoms or mild symptoms and rarely do they get very sick or die.

Children with chronic health conditions and babies may be at higher risk of severe illness or death.

Some children develop a rare but dangerous disease called multisystem inflammatory syndrome (MIS-C) which has been linked to COVID-19 infection.

What is multisystem inflammatory syndrome (MIS-C)?

Multisystem inflammatory syndrome (MIS-C) is a serious illness associated with COVID-19. Not every child with MIS-C tests positive for COVID-19. The lungs, heart, kidney, brain, eyes, intestine and skin can become inflamed.

Should children wear masks?
Most children who are older than 2 years of age should wear a mask. Some children will have more difficulty wearing a mask, such as kids with cognitive, developmental, intellectual or sensory challenges. Speak to your healthcare provider about how to keep your child and family safe.
Can my kids see family and friends during the COVID-19 pandemic?
COVID-19 infection is more likely the more people you interact with, and the longer the duration of that interaction. Decreasing how many people you and your child come in direct contact with, will decrease the risk of getting infected with COVID-19. Children 2 years of age and older should wear masks in public settings or when near people other than household contacts, whenever possible. Maintaining distance, wearing masks, and practicing diligent hand hygiene can decrease the risk of being infected.
Can my children see their grandparents and other older adults?
Adults 70 years of age and older and those with chronic health conditions such as high blood pressure, heart disease, and diabetes are at increased risk of severe illness and death from COVID-19.

When possible, consider avoiding close contact with high-risk individuals unless they live in your home. If people at high risk for severe illness live in your home, consider minimizing other exposures such as at daycare and school.

When possible, maintain 6 feet of distance, and children 2 years or older should wear a mask.

How to promote child mental health during the pandemic?
Children and families have been thrown into a new world with minimal extracurricular activities, limited social interactions, increased safety protocols, and unpredictable shifts to online learning. As a result, it has been challenging for many families to remain patient and attentive with our children.

One of the first steps to bring calm to the storm (for both children and parents) is to establish a routine that includes meal and snack breaks, outdoor play, quiet time, self-care, and safe socializing. Routines allow children to develop a sense of security and mastery over their environment and regain predictability and hope.

My child has a chronic health condition. Is my child at higher risk of illness from COVID-19?
Some chronic health conditions increase the risk of COVID-19 illness. If your child is at higher risk of illness from COVID-19, consider the services your child requires such as therapy and personal care attendants. Identify alternative service providers, should a service provider become sick, or is exposed to COVID-19 to minimize interruption of care and therapy.
Can someone get infected with COVID-19 and influenza at the same time?
It is possible to get influenza and COVID-19 at the same time. The symptoms of these illnesses are similar, such as fever, cough, and difficulty breathing. The seasonal flu shot can help prevent illness from influenza. Speak to your health care provider about ensuring you are up to date.
When should I get tested for COVID-19?

Each region has its own regulations and recommendations about COVID-19 testing. Common symptoms requiring testing include fever, cough, difficulty breathing, loss of taste or smell, and contact with someone who has suspected or confirmed COVID-19.

Please visit your local health department website to find out if you should be tested.

Here are links to COVID-19 testing and assessment services in Ontario:

If you think that you might have COVID-19, you can complete a COVID-19 self-assessment:

COVID-19 SELF ASSESSMENT LINK

If you or your child screens positive here, it is critical that you call 1-866-553-7205 to be screened and verify if you should attend an assessment center or self-isolate at home for 14 days.

For information about COVID-19 Assessment Centres:

COVID-19 ASSESSMENT CENTRES

What does a negative test mean?

If you test negative for COVID-19, you were probably not infected at the time your test was done.

Importantly, the test result only provides comfort that you did not have COVID-19 at the time the sample was taken. False-negative results can occur if the sample was collected early in your infection.

The exact timing of the test is important. In addition, you may be exposed to COVID-19 and get infected after the test. If you develop new symptoms, you might need another test at that time.

Here are links to COVID-19 testing and assessment services in Ontario:

COVID-19 SELF ASSESSMENT LINK

If you or your child screens positive here, it is critical that you call 1-866-553-7205 to be screened and verify if you should attend an assessment center or self-isolate at home for 14 days.

For information about COVID-19 Assessment Centres:

COVID-19 ASSESSMENT CENTRES

What do COVID-19 antibody tests look for?
Antibody tests for COVID-19 are not widely available.

A positive antibody test shows you might have antibodies from the COVID-19 infection.

However, some positive results are ‘false positives’, and the positive result is from infection with another coronavirus, such as from the common cold. We do not know if antibodies to COVID-19 are protective against getting infected from COVID-19, or how long this protection lasts. Ongoing vigilance and protection against COVID-19 is important.

Whether the antibody test is negative or positive does not confirm whether you can spread COVID-19 to others. Additional research is needed.

Are there medicines to avoid in COVID-19?

There is no evidence that taking any specific medication leads to more severe illness or risk of death from COVID-19.

Continue to take your prescription medication as directed by your healthcare provider.

Currently, there is no evidence that using ibuprofen is dangerous in the setting of COVID-19 infection.

Your Questions About Office Hours and Directions

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My pediatrician is unavailable, are you accepting new patients?

We are accepting primary care patients at this time.

We are accepting In-Person sick visits, 7 days a week, with one of our Pediatricians on call. Don’t hesitate to contact a healthcare provider for any health issue. We are available – usually with same-day visits – and please understand delaying health care could make the problem worse or lead to further complications.

Click to Book an Appointment.

Can I speak with a pediatrician online?

After December 1, 2022, The Ministry of Health only supports virtual care provided by a patient’s primary care provider. Patients must be physically examined every two years by their primary care provider for virtual care to be accessible.

Only a physician who has examined a patient in person in the last 24 months can provide virtual care to that patient.

Please use our online portal as an existing primary care patient for convenient and fast booking.
https://kidcrew.com/booking/

If you see your child’s primary care physician listed in the online booking area, you are welcome to book a virtual appointment with your doctor using that link. If you do not see your doctor’s name or there are no appointments listed, please email us at medical@kidcrew.com.

Directions – TTC and Driving

Kidcrew has two locations:

Midtown

1440 Bathurst Street, Toronto, Ontario

TTC – Public Transit

Kidcrew is accessible from St. Clair West subway station, a 5 minutes walk from the office. Or take the streetcar on Bathurst Street, and walk south to Kidcrew. Or take the #7 Bathurst bus to St. Clair and we are a short walk from there.

Driving Directions Via Google Maps

Detailed Parking Map

North York

240 Duncan Mill Road, Toronto

Driving Directions via Google Maps

Detailed Parking Map

What are your business hours?

We accept patients by appointment only, including after-hours and virtual visits.

Regular Hours: Monday to Friday: 8:00 am to 5:30 pm.

After Hours and Virtual Care: Monday to Friday: 5:30 pm to 8:00 pm. Saturday & Sunday, 9:00 am to 3:00 pm

Click to Book an Appointment.

Can we schedule the same day?

We have Pediatricians available daily for In-Person visits. Book Online Here.

We prefer that in-person well-baby checks and vaccine visits be booked in advance. Please click here to book your in-person visit.

Do I need to see the doctor for a prescription?

In some cases, you do not need to come into the office for a prescription. Rather, you can book a virtual care visit.

A physician practicing virtual medicine can order medications, as well as order investigations such as blood work and imaging.

How do I get an appointment with the specialists?

A referral must be received by the office prior to scheduling any appointments. The referral can be from your family doctor or other physicians.

Please direct them to our Referral Form on our website.

What is the anticipated wait time to see a specialist?
We do try to accommodate specialist appointments as soon as possible, however, there may be a two to four-week wait to be seen by the specialist.
What is After Hours Crew?

After Hours Crew is our team of expert pediatricians who are available 7 days a week, with same-day visits!

Avoid those dreaded long lineups at walk-in clinics.

Your child’s health is our highest priority, so please don’t delay, and contact us if you have any concerns or health issues to address, however small.

We have a team of pediatricians to help and are not too busy to help you and your family.

Available to any child in Ontario, and covered by OHIP.

Available 7 days a week. To schedule an appointment, click here.

After Hours In-Person & Virtual Care:

  • Monday to Friday: 8:30 am to 8:00 pm
  • Saturday & Sunday 9:00 am to 3:00 pm.
What is your contact info (phone, fax, email)?

Phone: (416) 613-KIDS (5437)

Fax: (647) 689-2371

Email: medical@kidcrew.com

OR you may contact us via our Contact Page.

OR you may Book Online.

How long can I anticipate waiting to be seen by my doctor when I come for my appointment?
We aim to see all patients within a few minutes of their scheduled appointment times. However, emergencies do occur and there may be a short wait time. If you are late arriving for your appointment, the appointments that arrive on time will be seen first.