Yes, a referral is required before you can book the appointment.

Ask your doctor or midwife to send a referral to Kidcrew Medical for “Lactation Support.” If they ask you how best to send the referral, there is a form they can fill out on the website here: https://kidcrew.com/referral/.

They can also fax a referral to the clinic. It may help them give you a copy of the referral, as this can prevent delays if you need to book an urgent visit.

Once you know the doctor or midwife has sent the referral, you can expect a phone call from Kidcrew within 24-48 hours to set up an appointment time. If you don’t hear from Kidcrew, have an urgent need, and know that your doctor has sent your referral, you can call Kidcrew to make sure they received the referral at 416.654.5437 book your appointment at that time.

Your visit is partially OHIP covered. The appointment’s $65 fee is to pay our experienced and highly qualified lactation consultant for her time with you. This lactation support is not covered by OHIP.

Initial appointments are 60 minutes. Follow-up appointments are 30 minutes. If you arrive late, you will not get to spend an hour with the lactation team as it’s likely another family is booked to meet with the consultant when your appointment is scheduled to end, so please try to arrive on time.

Please always bring your baby to the appointment. Please also ensure that you have filled in all forms sent to you before your meeting. If you have not received our forms, please call Kidcrew to send them before your appointment.

If you typically feed with a pillow, it may help you bring your pillow so the latch can be assessed with and without the pillow to help determine the best positioning.

If you are supplementing with breastmilk or formula, it can be helpful to bring that with you to the clinic to use as part of your feeding assessment.

The Lactation Consultant and pediatrician work together as a team, with your feeding goals in mind, to observe, assess, and determine the best individual care plan for you and your baby. The Lactation Consultant will be with you for the whole appointment. The pediatrician will come in halfway through the appointment to examine your baby and discuss the care plan.

Some extended benefits insurance plans will cover the appointment fee. Check with your insurance provider to find out what information they need to cover the appointment. Sometimes insurance prefers to have a referral note from health care providers.

It depends on the feeding challenges but most often two appointments – one initial 60-minute appointment and one follow-up 30-minute appointment.

As part of your consult at Kidcrew, we will assess for tongue-tie. Some babies have challenges with breast or chestfeeding due to poor latch, or the baby’s mouth holds lots of tension, which can decrease milk production and lead to a low milk supply.

We may recommend a release as part of your care plan. It is important to note that a tongue tie release may not be recommended on the first visit, even if you were referred to Kidcrew for this purpose. We will also assess latching, suggest ways to adjust your feedings for optimal success and address additional breastfeeding challenges. Sometimes working with the Lactation Consultant enables the baby’s mouth to open more fully, enabling successful breastfeeding without the need for a release. Please note that we need a full-hour appointment to release a tongue tie, so please book accordingly.

Please note that the tongue tie procedure is covered by OHIP / provincial health benefits and will be included in the cost ($65 taxes included) of your lactation visit.

To cancel your appointment, please call Kidcrew at (416) 654-5437.

Yes. We can work with breastfeeding mothers and chestfeeding parents virtually. If you feel you are not able to come to the clinic, we can make virtual appointments. You will still need a referral to book an appointment. Please speak to the front desk about this preference when you book in. You will always meet with the pediatrician during your appointment.

Yes. Our Lactation Consultants, Taya Griffin, and Rose Le Blanc, can see you at home. At home, lactation services can be arranged with the Lactation Consultant directly. Taya Griffin can be reached at tayagriffin.com, and Rose Le Blanc can be reached at roseleblanc.com.